FAQs for Gingezel

1)Do you have a bricks and mortar store in Lethbridge (or anywhere)?

No. Gingezel creates designs, art, and writing. These are licensed to print on demand sites and are only available from them: Spoonflower for fabric, Zazzle for housewares and fashion, Fine Art America for prints, Society 6 for prints housewares and fashion, and iBooks, Amazon, Barnes and Noble, and CreateSpace for books.

2)
Does Gingezel™ manufacture its own products?

No. At Gingezel we focus on creative design and writing, and leave manufacture and delivery to our fulfillment providers. They are the specialists at that. Gingezel is powered by Spoonflower, Zazzle, Fine Art America, Society 6, and CreateSpace.

3)
What is your privacy policy?
Gingezel™ does not collect personal information about the users of its sites, or use tracking cookies. We just collect general traffic stats. Please see our privacy page.
All financial and purchase transactions are handled by Zazzle, Spoonflower, or Fine Art America and are subject to their privacy policies.

4) Affiliate Marketing
Gingezel™ participates in the affiliate marketing programs of Zazzle, iBooks, and Amazon. That means that if you buy a product through a click through from this site we will get a referral fee above the royalty we get from the license of our design.

Gingezel™ does not have or pay affiliate marketers through a program of it's own.

The fulfillment providers Zazzle, iBooks, Society 6 and Amazon have affiliate marketing programs. That means you will see Gingezel designs promoted for a percentage of the sale price on a variety of sites affiliated these companies. This ranges from major sales sites to small bloggers. Gingezel™ is in no way responsible for these or their opinions.

We want you to be completely happy with a product that has a Gingezel design, and we have made sure that the manufacturers that we power Gingezel with feel the same way! We have tested their products and service, so speak from experience (except for Society 6 which we are just testing now).

Spoonflower:


1) Spoonflower: Why did you choose Spoonflower to produce your fabric?
Spoonflower provides full service digital printing, including handling the shopping cart and shipping directly so your orders are not delayed by first being shipped to Canada, repackaged, and reshipped. They use eco-friendly printing methods, natural fibers, organic cottons, and have recently introduced vibrant synthetics. They print with water based inks. They also allow us to provide two qualities of wallpaper and gift wrap.

We do extensive testing in that each design is test printed before release to the market. We have also tested the use of many of the fabrics in our own use for projects ranging from curtains to pillows and been very impressed.
Please note: There are significant variations from fabric to fabric to wallpaper in how a design prints so please swatch before ordering!

2) Spoonflower: What is their shipping like?
Spoonflower is U.S. based in North Carolina and ships internationally. To quote their website:
"We ship everywhere, except Belarus, Cote d'Ivoire, Democratic Republic of Congo, Iraq, Lebanon, Libya, Democratic People's Republic of Korea, Somalia, Yemen, Cuba, Iran, and Syria."

They have three levels of order processing:
Standard Delivery
Standard orders are printed with our regular turnaround time and shipped via:

  • Domestic: USPS. Packages typically arrive in a week or less. Orders over $250 are shipped FedEx Ground insured requiring an adult signature. A tracking number is provided to you.
     
  • International: USPS and the postal service of your country. Packages typically arrive in 2-4 weeks. Orders over $250 are shipped FedEx Economy International. A tracking number is provided to you.
 
Guaranteed Delivery
We guarantee that orders placed with our Guaranteed Delivery service will be delivered by the date shown on the checkout page. Guaranteed orders are shipped via:
  • Domestic: FedEx 2Day service and will arrive 2 business days after shipping
    Orders over $250 will require an adult signature at delivery.
     
  • International: FedEx Priority International service and will arrive about 3-7 business days after shipping to most locations.
 
Rush Delivery
Rush orders placed by noon EST will be shipped the next business day. Rush orders are shipped via:
  • Domestic: FedEx 2Day service and will arrive 2 business days after shipping
    Orders over $250 will require an adult signature at delivery.
  • International: FedEx Priority International service and will arrive about 3-7 business days after shipping to most locations.
 
NOTE: Orders for over 30 yards of fabric or 180 feet of wallpaper or wall decals will require an extra 48 hours of processing time.

3) Spoonflower: What is their return policy?
To minimize the need for returns on color matching, how the design looks "in reality" etc, please use their inexpensive swatching service. The images on our and their website only give you an idea - the designs print differently on each fabric/wallpaper.

Their printing quality is good, but they provide full support on any problems should one occur and will reprint and replace your fabric. The process is to contact their help desk who will instruct you to return the fabric indicating the problem.

To quote the
Spoonflower return policy:
If you receive a flawed or damaged order, we are always willing to replace or refund it. If you wish to return an order for some other reason, please know that we are happy to work with you on a case by case basis to make sure you're not stuck with fabric that you cannot use and don't absolutely love.

Zazzle:

1) Zazzle: Why did you choose Zazzle for your stores?
We chose to deal with Zazzle because of their excellent international reputation, and the fact that many big name brands have made the same choice for their merchandizing. These brands include Hallmark, Disney, Star Wars, Marvel, and Harry Potter to name a few.

Also, Zazzle lets us put our designs on top-of-the-line brands, whether it’s Avery binders, American Apparel tops, Bicycle™ playing cards,Igloo coolers etc.

Of course, we checked it out ourselves first - we have tested a wide range of their products (but not everything) from art prints to coffee mugs to throw pillows, and the printing and service have exceeded our expectations. When there has been a problem, usually printing not straight or blurred, the customer support is good.

2) Zazzle: What is their shipping like?
Manufacture at
Zazzle is 24 hours on most products. However there is an increasing range of specialty items with longer manufacture times, between 3 and 21 business days. Allow a little extra time in the busy seasons like Christmas or Valentine’s Day.

We have Zazzle stores in 17 countries, so you can choose the most convenient to ship to you. You can usually choose regular or express shipping at checkout.
Visit Our Zazzle US site, or:


3) Zazzle: What is their return policy?
http://www.zazzle.com/mk/policy/shippingreturns

Zazzle has a full 30 day exchange or refund return policy. To quote their website: “
If you don't love it we'll take it back. We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.”

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to their customer support team. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Zazzle for inspection before a determination can be made as to the state of the product.

Please check the Zazzle site for any exceptions such as one of a kind items.

4) Zazzle: Is Zazzle Secure?
Please read the terms and conditions:
User Agreement
Privacy Policy

5) Why are some of your product links to Canada, some to the US?
We are Canadian based, so we often develop and post products within the Canadian store. But many products are released first in the US. To make them available as soon as possible, we develop them in Zazzle US. For you as a customer shopping, simply shift to your preferred country once you are within Zazzle. If a product is only available in the US, their international shipping is excellent.

Fine Art America

1) Why are you at Fine Art America?
Because we love the quality and range of media available for their fine art prints! Our personal preference is their metal prints ~ Judi's generative art looks amazing on this medium.

2) What is the Fine Art America return policy?
From their website:
Our return policy is very simple:
 
If you're not happy with a purchase that you made on FineArtAmerica.com, for any reason, you can return it to us within 30 days of the order date.   As soon as it arrives, we'll issue a full refund for the entire purchase price.   Please note - Fine Art America does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
 
Fine Art America sells
thousands of pieces of artwork each month - all with a 100% money-back guarantee.
 
If you've hesitated to purchase artwork online in the past, why not give us a try?   You have nothing to lose!

3) What is the FAA shipping like?
Personally we have found it a bit slow.
Their website claims:

Greeting cards ship with 1 - 2 business days after you place your order. Prints ship within 3 - 4 business days after you place your order. Please note - even if you select "overnight" as your shipping method, we still need the time (above) to actually print, assemble, and package your order. Everything at Fine Art America is printed and manufactured "on demand". We don't have any pre-made products sitting on our shelves.


Society 6

1) Why are you at Society 6?
Society 6 has had an excellent reputation as a source for gallery quality giclee art prints and archival quality canvas prints for years, and it is now expanding into a range of home decor products we want our art to be on: duvet covers, shower curtains, and rugs.

We can not personally comment on their quality as we are still at the test printing stage.

2) What is the Society 6 return policy?
From the Society 6 website:
How can I return/exchange my order?
If your order is damaged in transit or simply does not meet your satisfaction we are happy to offer a full refund as long as you email us within 30 days of receiving your order. Please be aware that simply returning to the sending address will not result in a refund of your transaction.

In the instance of a damaged or defective item, please attach a picture of the item when contacting our customer service team.

I received the incorrect items
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

I'm missing items from my order
If you're missing an item, double check the package and other products to make sure it's not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can't locate it, please let us know and we will make sure you get what you ordered.

My order arrived damaged
If your purchase has been damaged in transit, please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

Defective Items
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

3) What is the Society 6 shipping like:
So far it has been good for us.
From their website:
It typically takes 5-8 days for domestic orders to arrive. Once your order has shipped, you will receive an email with your tracking information. International orders usually take 1-3 weeks to arrive once shipped.

Each item is individually produced for you at the time of purchase and manufacturing will usually take 3-5 days to complete. Completed products will ship directly from the manufacturing facility based in the United States.